We have been monitoring the TrustPilot review platform in the context of scams activities. Specifically, we have reported on the case of Capital Way aka Capital Way Group on the basis of a public investor warning issued by the UK regulator FCA. While the UK watchdog warned investors about the scam, the scam on TrustPilot still gets 5-stars reviews. A 1-star rating of FinTelegram referring to the FCA warning has been temporarily put offline by TrustPilot after the Capital Way guys complained about a possible breach of guidelines.
It is a well-known fact that scammers can use TrustPilot in a very targeted way to buy reviews to get a high rating and thus a reputable image. The global scammer scene works with specialized marketing companies that offer good TrustPilot reviews as part of a precisely targeted reputation management. For this purpose, they employ a large number of people and operate many more fake accounts through which reviews are submitted. A case in point is the broker scam Capital Way.